1. Acceptance of Terms
These Terms of Service ("Terms") constitute a binding agreement between TawasulTech for Commercial Services Co. ("TawasulTech," "we," "our," "us") and any individual or entity ("User," "you," "your") who accesses or uses our website (www.tawasul-tech.com) or purchases our products or services. By placing an order or using our website, you agree to be bound by these Terms.
2. About TawasulTech
TawasulTech for Commercial Services Co. RHOC2493, Makkah Al Mukarramah Branch Road, Olaya District, Riyadh, Saudi Arabia Unified Number: 7037367567 VAT Registration Number: 314110524500003
TawasulTech is an authorized service partner for Lenovo, Motorola, Infinix, Tecno, and itel in Saudi Arabia.
3. Products and Services
TawasulTech provides products and services including but not limited to:
- New electronic products and accessories;
- Refurbished and pre-owned electronic devices;
- Warranty services;
- Repair and maintenance services;
- Technical support services;
- Spare parts and replacement components;
- Device refurbishment services;
- Data erasure services;
- Trade-in and buyback services (where available).
All products and services are subject to availability.
4. Product Information
We strive to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However:
- Product images may be illustrative only;
- Actual product appearance may vary;
- Minor variations in packaging, accessories, or specifications may occur without affecting functionality.
Such variations shall not be considered defects.
5. Refurbished and Pre-Owned Products
Refurbished, renewed, or pre-owned devices are not sold as new products. All refurbished devices undergo inspection, testing, cleaning, and repair where necessary before resale.
Refurbished products may be sold under grading classifications such as:
- Grade A (Like New)
- Grade B (Very Good)
- Grade C (Good/Fair)
Cosmetic wear consistent with the disclosed grading does not constitute a defect.
6. Orders, Pricing and Payments
All prices are displayed in Saudi Riyals (SAR) unless otherwise stated. Applicable VAT shall be charged in accordance with Saudi laws and regulations.
Orders are considered accepted only after:
- Successful payment authorization;
- Product availability verification;
- Internal fraud and compliance checks.
TawasulTech reserves the right to refuse or cancel orders due to:
- Pricing errors;
- Stock unavailability;
- Suspected fraudulent activity;
- Violation of these Terms.
Where payment has already been received, any order cancelled by TawasulTech shall be refunded using the original payment method whenever reasonably possible.
Customer-initiated cancellation: Customers may cancel an order free of charge at any time before it has shipped. Once an order has been dispatched, a cancellation request is treated as a return request under our Refund & Return Policy.
7. Shipping and Delivery
Delivery timelines provided on the website are estimates only. Delays may occur due to:
- Courier services;
- Customs or regulatory inspections;
- Weather conditions;
- Force majeure events;
- Customer availability.
Customers should inspect products upon delivery and report any visible damage or discrepancies as soon as reasonably possible. Risk of loss or damage transfers to the customer upon confirmed delivery.
8. Warranty Coverage
Warranty coverage is governed by our Warranty Policy. Warranty eligibility may be verified using:
- IMEI numbers;
- Serial numbers;
- Device identification records.
Warranty coverage may be denied where serial numbers or identifiers have been altered, removed, or tampered with. Warranty periods vary depending on the product and are disclosed on the product page, invoice, warranty certificate, or service agreement.
9. Repair Services
Repair services may require diagnostic evaluation before a quotation or repair determination can be provided.
Warranty Repairs The standard turnaround time for warranty-covered repairs is up to seven (14) business days from the date the device is received and accepted for service. The repair timeline excludes periods during which TawasulTech is awaiting:
- Customer approval;
- Additional information;
- Diagnostic authorization;
- Product collection arrangements.
Out-of-Warranty Repairs Out-of-warranty repairs generally require fifteen (15) to twenty-five (25) business days and may be extended due to:
- Spare parts availability;
- Manufacturer lead times;
- Technical complexity;
- Importation requirements;
- Supplier delays.
Repair timelines are estimates and not guaranteed completion dates.
10. Customer Data and Device Content
Customers are solely responsible for backing up all personal, business, and confidential data before submitting devices for repair, refurbishment, trade-in, buyback, or data erasure services.
TawasulTech shall not be responsible for loss, corruption, or deletion of data resulting from:
- Diagnostics;
- Software updates;
- Software restoration;
- Hardware replacement;
- Data erasure services;
- Repair procedures.
Customers should remove passwords, activation locks, and security restrictions where required for diagnostics and repair.
11. Data Erasure Services
Where data erasure services are provided, TawasulTech shall use commercially reasonable methods designed to permanently remove data from supported storage devices. Certificates of Data Erasure may be issued where applicable.
Customers acknowledge that they are the lawful owner or authorized custodian of any device submitted for data erasure services.
12. Trade-In and Buyback Services
Where trade-in or buyback programs are offered:
- Customers must be the lawful owners of the device;
- Devices must not be stolen, financed, leased, or subject to third-party ownership claims;
- Trade-in values are estimates and subject to inspection and verification.
TawasulTech reserves the right to reject devices that fail ownership verification, technical inspection, or compliance requirements.
13. Returns, Refunds and Remedies
Returns and refunds are governed by our Refund & Return Policy. Where a valid product defect is confirmed, TawasulTech may provide one of the following remedies: repair, replacement, or refund, in accordance with applicable laws and our published policies.
14. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.
15. Acceptable Use
You agree not to use our website for any unlawful purpose, to submit false or fraudulent orders, to interfere with the security or operation of the website, or to reproduce, resell, or scrape website content without our written consent.
16. Privacy and Personal Data
TawasulTech processes personal data in accordance with:
- The Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia;
- Applicable implementing regulations;
- Our Privacy Policy.
Customer data shall only be used for legitimate business purposes including order fulfillment, warranty administration, repair management, customer support, regulatory compliance, and service improvement.
17. Complaint Handling
Customers may submit complaints through our customer support channels. Each complaint may be assigned a reference number for tracking purposes. TawasulTech will review complaints and provide a response within a reasonable timeframe in accordance with applicable Saudi regulations. Customers may escalate unresolved matters to the competent authorities within the Kingdom of Saudi Arabia where permitted by law.
18. Intellectual Property
All content available on this website, including text, graphics, images, logos, trademarks, software, product descriptions, and technical documentation, is owned by TawasulTech or its licensors and is protected by applicable intellectual property laws. Unauthorized use, reproduction, distribution, or modification is prohibited.
19. Limitation of Liability
To the fullest extent permitted by applicable law, TawasulTech shall not be liable for indirect losses, consequential damages, loss of profits, loss of business opportunities, loss of revenue, or loss of data. Nothing in these Terms excludes rights that cannot legally be excluded under applicable laws of the Kingdom of Saudi Arabia.
20. Force Majeure
TawasulTech shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, government actions, supply chain disruptions, transportation interruptions, telecommunications failures, cybersecurity incidents, or public health emergencies.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts and authorities within the Kingdom of Saudi Arabia.
22. Amendments
TawasulTech reserves the right to modify or update these Terms at any time. Updated versions shall be published on this website and become effective upon publication. Continued use of the website or services after publication of revised Terms constitutes acceptance of the updated Terms.
23. Contact Us
TawasulTech for Commercial Services Co. RHOC2493, Makkah Al Mukarramah Branch Road, Olaya District, Riyadh, Saudi Arabia Email: service@tawasul-tech.com Phone: +966 920018051