Orders & Shipping
Yes — free shipping on selected products.
Orders are typically delivered within [1-3 business days] across Saudi Arabia.
Yes. You can collect from our Riyadh (Batha — RS1 or RS2) or Jeddah service centers. Select in-store pickup at checkout, or contact us to arrange it.
Payments
mada, Visa, Mastercard, and STC Pay. Tabby and Tamara (buy-now-pay-later) are coming soon on our online store.
Yes — all payments are processed through encrypted, PCI-compliant checkout. We never store your card details.
Grading & Product Condition
Every refurbished device is inspected, tested, and graded against manufacturer specifications — not a subjective in-house scale — before it's listed. This includes functional testing, cosmetic grading, and a full diagnostic check.
Refurbished devices have been professionally restored and quality-tested by our technicians. Pre-owned devices are sold as-is after inspection, typically at a lower price point, with condition clearly disclosed before purchase.
Yes — every device is IMEI-verified before listing or return to a customer, so you're protected from blacklisted or blocked units.
Warranty & Returns
New devices carry a 24-month product warranty. International and extended warranty options are also available — see our Warranty Policy for full details.
New devices: 7-day cover for dead-on-arrival or delivery defects. Refurbished and pre-owned devices: 2-day cover for manufacturing defects. Full terms in our Refund & Return Policy.
Contact us at 920018051 or through Contact Us with your order number, and our team will guide you through the process.
Repairs
Use our Submit a Repair Request form, or reach us directly at 920018051.
For warranty repairs it can take 3-14 days and for out of warranty repairs it can take upto 25days ( in case or parts shortage ).
Yes — see Track Your Repair for how the process works.